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Senior Customer Service Representative

2 months ago

Bradford, Bradford, United Kingdom FARR ASSOCIATES RECRUITMENT LTD Full time
Senior Customer Service Representative

We are seeking a highly skilled Senior Customer Service Representative to join our dynamic team at FARR ASSOCIATES RECRUITMENT LTD. As a key member of our Customer Complaints team, you will play a critical role in resolving complex warranty complaints and providing exceptional customer service.

Key Responsibilities:
  • Investigate and resolve complex warranty complaints with the technical team
  • Liaise daily with technical teams and customers to provide full support
  • Manage and investigate complaints to secure a supportive outcome for customers
  • Work proactively in a dynamic environment with a keen eye for detail
Requirements:
  • Previous customer service complaints experience
  • Ability to work in a fast-paced environment with a result-driven attitude
  • Excellent telephone manner and IT literacy
  • Strong organisational skills and ability to manage timescales effectively
About the Company:

FARR ASSOCIATES RECRUITMENT LTD is a leading commercial brand operating across the UK and worldwide. We pride ourselves on providing exceptional customer service and are looking for a talented individual to join our team.

This is an exciting opportunity for someone with a passion for customer service and complaints resolution to join a successful team and contribute to our company's growth and expansion.