3rd Line Resolution Expert

2 days ago


Leeds, Leeds, United Kingdom LMS Group Full time

We are seeking a 3rd Line Resolution Expert to join our team at LMS Group. As a senior member of our technical support team, you will be responsible for coordinating the identification and resolution of service incidents and problems and where required escalating to and coordinating resolution with third-party vendors.

You will work closely with the Technical, Professional, and Account Management teams to evaluate and prevent problems, contributing to the change management process; representing the interests of the customer when assessing risk and impact.

We offer a competitive salary of £42,000 - £55,000 per annum, depending on experience, plus a range of benefits including increasing holiday with length of service, annual pay reviews, Microsoft Surface Laptop, free uniform, mileage allowance, career planning, birthday & length of service rewards, flexible working, referral bonus scheme, regular funded social events, and funded Xmas party.

The ideal candidate will have full UK driving license, enterprise storage installation, configuration, and troubleshooting (Examples: Fibre channel, ISCSI, SAN and NAS) knowledge, knowledge of Cisco Meraki technologies, knowledge of Windows Virtual Desktop, and enterprise firewall installation, configuration, and troubleshooting (Examples: Cisco Meraki, Draytek) knowledge.


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