Claims Resolution Specialist

2 days ago


Leeds, Leeds, United Kingdom Direct Line Group Full time
About Direct Line Group

At Direct Line Group, our mission is to make law easy and accessible to everyone. As a leading provider of legal services, we offer a range of solutions, including personal injury, employment, property, inheritance, and contract litigation.

We are seeking experienced Motability / RTA Personal Injury Claims Handlers to join our team in Leeds. These roles will be based at our Leeds office on a full-time and permanent basis, offering a hybrid working model that combines the flexibility of remote work with the benefits of an office environment.

As a member of our Motability RTA team, you will handle a mixed caseload of claims, including OIC, MOJ, complex, Fast Track claims along with Part 8 Litigated cases. You will work closely with clients to ensure a high-quality service is provided and accurate legal advice is given in accordance with our policies and procedures.

We expect all employees to demonstrate a highly professional manner that reflects the brand's image and customer ethos of Direct Line Group department and its values.

Key Requirements:
  • Experience in handling Fast Track RTA claims within an insurance company or law firm environment.
  • A working knowledge of OIC and MOJ Pre Action Protocol and Civil Procedure Rules for Personal Injury Claims.
Work Arrangements:
  • Location: Leeds, LS1
  • Hybrid model (2 days from the office, 3 days from home)
  • Working hours: 35 hours per week (Monday - Friday)
Benefits:
  • 9% Private pension contribution
  • 50% off home, motor, and pet insurance plus free travel insurance and Green Flag breakdown cover
  • Additional optional Health and Dental insurance
  • EV car scheme allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax-efficient way.
  • Generous holiday allowance
  • Buy as you earn share scheme
  • Employee discounts and cashback
  • Company car scheme
  • Plus many more
Equality and Diversity:

Direct Line Group is an equal opportunity employer, and we think diversity of background and thinking is a big strength in our people.



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