3rd Line IT Support Consultant
7 days ago
About BCN Group Ltd
At BCN Group Ltd, we deliver cutting-edge IT solutions to our clients across various sectors. Our team of experts provides top-notch services, including cloud computing, cybersecurity, and data management.
Job Role
We are seeking a highly skilled 3rd Line IT Support Consultant to join our service desk team. As an escalation point for 1st and 2nd line engineers, you will provide email and telephone based technical support to our clients, resolving complex technical issues and escalating support requests where necessary.
Key Responsibilities
- Providing 3rd line technical support for complex hardware and software issues.
- Root cause analysis specialist.
- Delivery of advanced technical training to the support team.
Required Skills and Qualifications
- Microsoft Windows server (2016, 2019 and 2022)
- Microsoft 365 Platform; Entra, Exchange, Intune/Endpoint Manager
- Microsoft Azure
- Microsoft Azure Virtual Desktops
- Advanced Networking (troubleshooting, VLANs)
- Advanced Firewall Management and Troubleshooting (Fortigate, SonicWall)
- Virtualisation Technologies (VMware, Hyper-V, Citrix); Clustering, Management and Troubleshooting
- SAN Management and Troubleshooting
- Backup and Disaster Recovery Experience
- Excellent Troubleshooting Methodology
- Backup and Recovery Experience (Veeam, Azure Recovery)
- Documentation
- Mentorship of junior engineers
- Customer first mindset
- Full clean UK drivers license for client-site travel
Benefits Package
- The opportunity to shape your own future with industry leading training and development.
- Competitive salary and the ability to progress.
- Enhanced holiday allowance increasing with length of service.
- Hybrid working policy – your wellbeing matters to us.
- Company pension scheme.
- 6-months of full pay during maternity leave.
- 2 paid leave days per year to volunteer and support your local community.
- Health cash plan with free access to a confidential Employee Assistance Programme (EAP).
- Life assurance.
- Cycle to work scheme, electric vehicle scheme, tech scheme and retail discounts.
- State-of-the-art office with free parking.
- Balancing work, life, and fitness can be challenging, so we offer a free 24-hour on-site gym at our Manchester and Leeds locations.
Estimated Salary: £55,000 - £70,000 per annum
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