Advanced IT Consultant

2 days ago


Leeds, Leeds, United Kingdom BCN Group Ltd Full time
Job Description

We are recruiting for an Advanced IT Consultant to join our service desk team. As a 3rd line support specialist, you will act as an escalation point for 1st and 2nd line engineers, providing email and telephone based technical support to our clients.

Your main responsibilities will include:

  • Providing advanced technical support for hardware and software issues
  • Root cause analysis and problem resolution
  • Mentoring and coaching junior engineers

You will also be required to deliver advanced technical training to the support team, to advance their skills and knowledge.



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