3rd Line IT Expert

2 weeks ago


Leeds, Leeds, United Kingdom LMS Group Full time
Join Our Team

We are looking for a highly skilled 3rd Line IT Expert to join our team at LMS Group. The successful candidate will be responsible for providing 3rd line technical IT support, managing client queries, and ensuring SLAs are met.

Key Responsibilities:
  • Provide remote, on-site, and telephone-based technical support.
  • Manage technical queries, handle client tickets, and provide escalation points.
Requirements:
  • A minimum of 3+ years of IT experience, strong people management skills, Active Directory management, Office 365, and Azure administration.
  • Expert knowledge of Office 365 product suite, Microsoft Server operating systems, and Microsoft Windows operating systems.
  • Extensive networking knowledge, troubleshooting experience, and knowledge of backup solutions, virtualization, and VOIP configurations.
Salary and Benefits:

The salary for this role is £45,000 - £55,000 per annum, depending on experience. In addition to a competitive salary, we offer increasing holiday with length of service, annual pay reviews, and a range of other benefits including a Microsoft Surface Laptop and flexible working.



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