Enterprise Application Engineer

3 weeks ago


Leeds, Leeds, United Kingdom Fruition IT Full time £40,000

Role Summary

This Enterprise Application Engineer position is a fantastic opportunity to advance your career in application support. As a key member of our team, you will be responsible for managing and resolving incidents, problems, and requests for support through the ServiceNow ticketing system.

Responsibilities

  • Taking ownership of incidents, problems, and requests for support.
  • Providing 2nd & 3rd line support across a range of applications in cloud, Azure, and on-premise environments.
  • Liaising with internal teams, software suppliers, and external vendors to develop system enhancements and resolve technical issues.
  • Ensuring compliance with service level agreements (SLAs) and operational level agreements (OLAs).

Requirements

  • Proven experience in an application support role with 2nd & 3rd line level expertise.
  • Familiarity with enterprise applications such as CRM platforms, business services systems, and e-discovery tools.
  • Proficiency in SQL, Power BI, SSRS, PowerShell scripting, Ansible, and Terraform.

Benefits

  • A competitive salary of £40,000 per annum depending on experience.
  • Remote working with flexible hours to support a healthy work-life balance.
  • Comprehensive healthcare benefits and wellness programmes.
  • Opportunities for professional development and training in emerging technologies.

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