Technical Support Expert

14 hours ago


Leeds, Leeds, United Kingdom Assured Data Protection Limited Full time

About Our Job Opportunity

We are seeking a skilled professional to join our 3rd Line Technical Support team based in Leeds. As a technical support expert, you will work closely with members of all support teams, including team leaders, managers, and directors, to provide top-notch customer service.

Responsibilities:

  • Advanced technical support for backup and recovery systems.
  • Troubleshooting and resolving issues related to backup and recovery software, network, and disk storage.
  • Collaboration with other support teams to resolve complex incidents and service requests.
  • Documentation of incidents and service requests in the helpdesk system.

Requirements:

To excel in this position, you should possess a minimum of 5 years of experience in a technical support role with a focus on backup and recovery systems. Additionally, you should have strong technical expertise in server, network, and disk storage systems, as well as knowledge of storage area networks (SANs) and network-attached storage (NAS).

Average Annual Salary: £65,000 - £80,000 based on location and industry standards.



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