Technical Support Expert
15 hours ago
The Intellect Group is recruiting for a Technical Support Expert to work on their IT projects in Leeds. This position offers a salary range of £38,000 - £48,000 per annum.
About the Role:This role involves providing technical support to clients, administering Office 365 environments, and deploying Azure cloud services.
Responsibilities:- Offer first and second-line technical support to clients, covering Windows desktop and server environments.
- Manage Office 365 environments, ensuring seamless operations and security.
- Implement and manage Azure cloud services, collaborating with clients to meet their needs.
- Sustain and improve telephony systems, providing top-notch support to clients.
- Collaborate with colleagues to address complex technical issues, ensuring timely resolutions.
- Develop and maintain comprehensive records of technical configurations and procedures.
- Contribute to project implementations, including upgrades, migrations, and infrastructure deployments.
Mandatory Skills:
- Proven experience in MSP/IT Solutions environments.
- Strong expertise in Windows desktop and server operating systems.
- Familiarity with Office 365 administration and its components.
- Knowledge of Azure cloud services and associated technologies.
- Prior experience with telephony systems, with skills in installation, configuration, and support.
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Technical Support Expert
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