Technical Support Expert

15 hours ago


Leeds, Leeds, United Kingdom Intellect Group Full time

The Intellect Group is recruiting for a Technical Support Expert to work on their IT projects in Leeds. This position offers a salary range of £38,000 - £48,000 per annum.

About the Role:

This role involves providing technical support to clients, administering Office 365 environments, and deploying Azure cloud services.

Responsibilities:
  • Offer first and second-line technical support to clients, covering Windows desktop and server environments.
  • Manage Office 365 environments, ensuring seamless operations and security.
  • Implement and manage Azure cloud services, collaborating with clients to meet their needs.
  • Sustain and improve telephony systems, providing top-notch support to clients.
  • Collaborate with colleagues to address complex technical issues, ensuring timely resolutions.
  • Develop and maintain comprehensive records of technical configurations and procedures.
  • Contribute to project implementations, including upgrades, migrations, and infrastructure deployments.

Mandatory Skills:

  • Proven experience in MSP/IT Solutions environments.
  • Strong expertise in Windows desktop and server operating systems.
  • Familiarity with Office 365 administration and its components.
  • Knowledge of Azure cloud services and associated technologies.
  • Prior experience with telephony systems, with skills in installation, configuration, and support.


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