Initial Contact Resolution Expert

12 hours ago


Leeds, Leeds, United Kingdom Knights Full time
Job Summary

We are seeking a highly motivated Initial Contact Resolution Expert to join our team in Leeds. As the first point of contact for our clients, you will be responsible for handling high-volume inbound calls, resolving customer queries, and escalating complex issues to senior colleagues.

Your expertise in conflict resolution, problem-solving, and negotiation will be essential in delivering exceptional service to our clients. You will also contribute to improving our processes and procedures, ensuring efficient and effective service delivery.

A salary of £26,000 - £32,000 per annum, depending on experience, is offered, along with benefits such as career progression opportunities, performance-based bonuses, and a comprehensive induction program.



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