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Principal Systems and Infrastructure Architect

1 month ago

Leeds, Leeds, United Kingdom QA Full time

Job Details:

Senior Systems and Infrastructure Engineer
Permanent Role

Your Role:
You will be responsible for providing 3rd line technical support for the company user base across multiple locations via telephone, onsite and help desk software. You'll solve support incidents, monitor the progress of calls from inception to resolution ensuring that end-users are informed of progress at all times. You will also be supporting IT infrastructure roll-out projects including planning and implementation.

Key Responsibilities:

  • Managing key infrastructure projects to drive the implementation of new tools and solutions with a focus on AZURE architecture.
  • High level of involvement with appliances and products including Cisco and Server 2019.
  • 3rd line support for escalations of events that are impact QA's infrastructure.
  • Carrying out 3rd line fault resolution for any workstation, system, infrastructure, data or telephone related problems.
  • Identifying recurring problems and reporting these to the IT Systems Manager.

Required Skills and Experience:

  • Azure Cloud Computing Services (ACCS).
  • Experience of migration to Azure.
  • 3rd Line support experience.
  • Worked within ITIL guidelines.
  • Change management.
  • Veeam Backup proficiency.