Deputy Manager
1 week ago
YHA The Sill at Hadrian's Wall is seeking an experienced Deputy Manager to assist the Hostel Manager in leading a team of employees and occasional volunteers. This role involves delivering excellent customer service, contributing to target achievement across all aspects of hostel operation, and supporting the management of the operational budget.
About YHA
As a social enterprise, YHA enriches lives through providing brilliant hostel stays and experiences that improve physical health, mental wellbeing, and life skills. With a focus on sustainability, YHA uses locally sourced materials and promotes biodiversity through its green initiatives.
Salary and Benefits
The estimated salary for this role is £28,487 - £31,939 per annum pro rata, depending on experience. Additional benefits include 10 free hostel stays per year, access to YHA's staff discount and cash back portal, and free YHA Membership. Staff accommodation is also available at a rate of £63.70 per week.
Responsibilities
This role involves:
- Delivering exceptional customer service and ensuring high-quality guest experiences.
- Contributing to the achievement of targets across food and beverage, housekeeping, and other aspects of hostel operation.
- Supporting the Hostel Manager in managing the team, budget, and safeguarding guests.
Requirements
To succeed in this role, you will require experience in hospitality or customer service, with a proven ability to manage varying pressures and prioritize tasks effectively. Experience in managing teams and basic IT skills are also desirable.
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