Hospitality Operations Manager

1 week ago


Hexham, Northumberland, United Kingdom YHA Full time
Job Summary
We are seeking a highly skilled Deputy Manager to join our team at YHA The Sill at Hadrian's Wall. As a key member of the management team, you will be responsible for assisting the Hostel Manager in leading the team, achieving targets, and maintaining the highest standards of customer service.

About the Role
This role offers a unique opportunity to work in a sustainable environment, with a strong focus on community engagement and educational activities. Our remote location provides a peaceful and scenic backdrop, while our connections to Newcastle-upon-Tyne city centre ensure easy access to amenities and services.

Key Responsibilities
Some of your key responsibilities will include:
  • Managing and leading a team of employees and occasional volunteers.
  • Contributing to the achievement of targets across all aspects of hostel operation.
  • Ensuring high-quality guest experiences through effective customer service and communication.

Requirements and Qualifications
To be successful in this role, you will need experience in hospitality or customer service, with a proven ability to manage teams and prioritize tasks effectively. Food safety level 2 and APLH level 2 qualifications are also desirable.
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