Senior Hospitality Manager

6 days ago


Hexham, United Kingdom YHA Full time

Deputy Manager Opportunity in the North East

We're recruiting for a new Deputy Manager to join our team at YHA The Sill at Hadrian's Wall, located near Newcastle-upon-Tyne in Northumberland.

This is an excellent opportunity to work in one of our flagship hostels, which offers an exceptional customer experience and is set in a beautiful location.

The salary for this role is £28,487 - £31,939 per annum pro rata (this applies to all staff, including those under the age of 21), with the option to purchase staff accommodation at £63.70 per week.

As Deputy Manager, you'll assist the Hostel Manager in running the hostel and will be responsible for delivering an outstanding customer service to our guests.

You'll also contribute towards achieving targets across all aspects of the hostel operation, including food and beverage, and be responsible for maximising revenue while controlling expenditure.

In addition, you'll support the Hostel Manager by managing a team of employees and occasional volunteers.

Key responsibilities include:

  • Delivering an exceptional customer experience to all hostel guests.
  • Contributing towards the achievement of targets across all aspects of the hostel operation, including food and beverage, and responsibility for maximising revenue whilst controlling expenditure.
  • Supporting the Hostel Manager by managing a team of employees and occasional volunteers.
  • Contributing to the team effort in the day-to-day operation of the hostel, undertaking housekeeping, reception, and food and beverage tasks on a daily basis.

Benefits of working for YHA include:

  • 10 nights free hostel stays per year for you and up to 3 friends or family.
  • Access to YHA's staff discount and cash back portal.
  • Free YHA Membership each year.
  • Access to support via our Employee Assistance Program.

We are a friendly team and will provide the training required for you to undertake this rewarding role.



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