IT Service Manager
4 weeks ago
We are seeking an experienced IT Service Manager to join our team at St Luke's Community Nurse. As a key member of our IT department, you will be responsible for overseeing the delivery of IT services to internal and external stakeholders, ensuring that service levels are met and that continuous improvement initiatives are implemented.
Key Responsibilities Include:- Leading the IT Service Team: Overseeing the IT service team to ensure that Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) are consistently met.
- Conducting Root Cause Analysis and Implementing Solutions: Performing in-depth root cause analysis of recurring IT issues, identifying underlying problems, and implementing long-term corrective actions.
- Managing IT Service Escalations: Acting as the primary point of contact for escalated IT service-related issues, ensuring that critical incidents are handled promptly and resolved in a timely manner.
- Reporting and Performance Monitoring: Preparing and presenting regular service desk performance reports to the Head of IT & Digital.
- Supporting and Developing the IT Service Team: Providing ongoing mentorship and support to the IT service team, ensuring that they meet required standards in all aspects of their work.
- Experience in IT Service Management: Proven track record with at least 3 years of experience in managing IT services, including leading teams, working with service frameworks, and managing supplier contracts.
- Problem Solving and Time Management: Demonstrated advanced problem-solving skills, effective time management, and prioritisation abilities for handling both support requests and projects.
- Commitment to Values and Development: Dedication to personal and professional development, proactive in improving services, and alignment with the organisation's values of being compassionate, dignified, inspired, and pioneering.
At St Luke's Community Nurse, we are committed to providing high-quality care and support to our patients and their families. As an IT Service Manager, you will have the opportunity to work in a dynamic and supportive team environment, contributing to the delivery of exceptional IT services that make a real difference in people's lives.
We are an organisation that values diversity, equity, and inclusion, and we are committed to creating a workplace culture that is welcoming and inclusive for all. If you are a motivated and experienced IT professional who is passionate about delivering exceptional IT services, we would love to hear from you.
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