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Strategic Improvement Manager

2 months ago

Bristol, Bristol, United Kingdom Unite Students Full time

About the Role

At Unite Students, we're committed to creating a Home for Success for our students. As a Business Analyst, you'll play a critical role in bridging the gap between business needs and technology solutions. Your primary responsibility will be to understand the objectives of the company and translate them into actionable requirements for Business Change and IT projects/initiatives.

Key Responsibilities

  • Work closely with the business to understand our people, processes, and technology, driving excellence across all three using best practices, tools, and standards.
  • Map end-to-end business processes and identify efficiency opportunities, including removal of non-value-added wastes, automating data flows, and integrating systems.
  • Facilitate discovery and improvement workshops, gathering functional business (and non-functional) requirements and translating them into technical requirements.
  • Ensure full traceability of requirements from sign-off through to solution design and development.
  • Build business cases to detail efficiency benefits realization through return on investment and payback period.
  • Design and support user testing and acceptance criteria, as well as facilitate the adoption of implemented solutions.
  • Maintain effective communication with all project, business, and IT stakeholders, providing regular updates and addressing concerns.
  • Identify and mitigate project risks and issues, proactively seeking solutions to keep projects on track. Escalate to senior leadership as needed.
  • Share best practice and be principled in pursuit of delivering a world-class student and employee experience.

Requirements

  • Extensive experience in business process design and facilitation.
  • Business Process Modelling experience and proficiency in business analysis tools and methodologies.
  • Experience in both Agile and Waterfall methodologies.
  • Excellent analytical and evaluating skills, including the ability to collect, interpret, and analyze data, gather functional business requirements, and translate them to technical terms.
  • Excellent communication and interpersonal skills, with the ability to work effectively with stakeholders at all levels.
  • Curiosity and tenacity to explore beyond the immediate circumstances to identify further improvements.
  • Proactive approach to working with all relevant stakeholders to identify areas for continuous improvement.
  • Ability to manage and prioritize workload.
  • Basic understanding of data protection legislation and experience of developing and maintaining a team environment where personal data is kept protected, confidential, and secure.

Desirable Qualifications

  • Oracle and Salesforce experience.
  • Familiarity with SaaS-based platforms.
  • Certification in Business Analysis (e.g., CBAP).
  • Familiarity with PBSA.
  • Project management skills to deliver quality deliverables and provide regular updates/reports to management.