Service Excellence Lead
4 weeks ago
We are seeking an experienced Service Excellence Lead to join our team at La Fosse. The successful candidate will be responsible for driving service excellence across our organization, ensuring that our customers receive exceptional service and value.
About the Role:
- Develop and implement effective service management strategies, resulting in improved service quality and customer satisfaction.
- Lead a team of IT service management professionals, providing guidance and coaching to ensure excellent performance.
- Collaborate with internal stakeholders to identify and prioritize service management initiatives, resulting in increased efficiency and effectiveness.
- Maintain strong relationships with customers, ensuring that their IT needs are met and exceeded.
Requirements:
- Proven experience in IT Service Management, with a strong focus on service delivery and customer relationship management.
- Strong leadership and people management skills, with the ability to inspire and motivate a team.
- Excellent communication and interpersonal skills, with the ability to engage at all levels.
- ITIL certification and a passion for continuous improvement.
Salary: £70,000 - £100,000 per annum (dependent on experience), plus benefits and bonus potential.
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Service Excellence Leader
4 weeks ago
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Operational Excellence Lead
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Service Excellence Lead
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Service Excellence Lead
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Service Excellence Lead
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Service Excellence Lead
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Service Excellence Lead
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