Service Excellence Lead

1 week ago


London, Greater London, United Kingdom Appetite 4 Recruitment Full time

We are looking for a talented and ambitious Service Excellence Lead to join our team at Appetite 4 Recruitment. This is an exciting opportunity to drive business growth, improve customer satisfaction, and develop your leadership skills.

The Service Excellence Lead will be responsible for developing and implementing strategies to enhance customer experiences, improve operational efficiency, and drive business growth. A competitive salary of £38,000 - £40,000 per annum reflects the demands and responsibilities of this role.

To succeed in this position, you will need to have experience in managing customer-facing teams, developing service excellence initiatives, and maintaining high standards of quality and customer satisfaction. You will also require excellent communication and problem-solving skills, with a focus on providing exceptional customer experiences.

About the Role:

  • Develop and implement strategies to enhance customer experiences, improve operational efficiency, and drive business growth
  • Lead customer-facing teams to deliver exceptional service and maintain high standards of quality
  • Maintain accurate records and reports to track performance and identify areas for improvement
  • Collaborate with colleagues to achieve business objectives and drive growth

About Us:

We are a forward-thinking company that prioritizes innovation, customer satisfaction, and employee engagement. Our mission is to provide an exceptional dining experience for our customers, while creating a positive and supportive work environment for our employees.



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