Contract Operations Specialist
2 weeks ago
We are seeking a skilled Contract Operations Specialist to join our team at ParentPay Group. In this role, you will be responsible for managing and maintaining customer contracts, ensuring accuracy and compliance with our internal policies.
Key Responsibilities:- Act as a trusted advisor to Sales and Finance, providing expert advice and support on contract-related matters
- Review and validate customer contracts to ensure all terms are accurate and compliant
- Ensure accurate invoicing, including data checking and administration support
- Provide regular reporting on contract and invoicing status
- Assist customers with queries regarding their contracts and pre-invoice statements
- Process and record customer cancellations accurately
- Maintain and cleanse customer records in our CRM system
- Collaborate with various departments to improve contract management and CRM processes
- 2+ years relevant work experience
- Experience in HubSpot or Dynamics CRM preferred
- Experience in Binary Stream and/or Business Central preferred
- Strong understanding of ParentPay contracts and pricing models
- Excellent attention to detail and analytical skills
- Ability to work independently and manage multiple tasks
- Strong written, verbal, and interpersonal skills
- Excellent organisational skills and ability to work to deadlines
- Confidence in using IT for business purposes, including Microsoft Office
- Pro-active and forward-thinking approach
This is an exciting opportunity to join our team and contribute to the success of our EdTech business. If you are a motivated and experienced professional looking for a new challenge, please apply for this role.
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