Housing Services Coordinator

2 days ago


Luton, Luton, United Kingdom Marks Consulting Partners Limited Full time

**About the Role**

Marks Consulting Partners Limited is seeking a skilled Housing Officer to work closely with our Housing Association clients in Bedford.

This role requires a professional who can demonstrate exceptional customer service skills, building trust and providing expert support to customers. The ideal candidate will be able to maximise income through effective rent and void management, while also managing Safeguarding and Anti-Social Behaviour cases to a high standard.

**Key Responsibilities**

  • To provide excellent tenancy and neighbourhood management services, ensuring a consistent service is delivered within the Home Team.
  • To liaise with colleagues and partners to ensure seamless communication and collaboration.
  • To demonstrate values and listen to customers to improve the customer experience.
  • To engage and listen to customers to enhance customer satisfaction.

**Required Skills and Qualities**

  • Exceptional customer service skills and ability to put the customer at the heart of services.
  • Effective problem-solving skills and decision-making capabilities.
  • Clear and effective communication skills, both written and verbal.
  • Negotiation and influencing skills.
  • Ability to work with minimal supervision and manage own diary effectively.
  • IT literacy and ability to adapt to new software.

**How to Apply**

If you are a motivated and experienced professional looking for a challenging role, please contact us to discuss further details.



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