Service Coordinator

4 weeks ago


Luton, Luton, United Kingdom Crisp Recruitment Ltd Full time
Job Description

We are seeking a highly organized and skilled Service Coordinator to join our team at Crisp Recruitment Ltd. As a Service Coordinator, you will be responsible for working closely with Sales, Service Engineers, and Logistics to ensure a smooth operation for clients.

Key Responsibilities:

  • First point of contact for contract renewals and amendments
  • Communicate with engineers and customers to plan maintenance visits 2 to 3 weeks in advance
  • Use CRM to see the upcoming work and book appointments, planned visits with priorities and all outstanding workload for the coming weeks
  • Manage incoming technical enquiries from customers and allocate engineer for resolution
  • Re-plan workload as required to provide timely response and resolution to instrument breakdowns through organization of engineering resource and management of purchase orders.
  • Run analysis to identify the spare part requirements for upcoming work, compare to available stock and ensure stock levels are appropriately maintained.
  • Be fully compliant with CRM requirements, ensuring complete accurate records are maintained

Requirements:

  • Previous coordinator/scheduling experience essential
  • Skilled in co-ordinating and prioritising engineers work load
  • Strong administration and diary management
  • Take ownership of work and keep on top of varied workloads
  • Excellent time management and multitasking skills
  • Methodical and accurate, works with precision

This is a permanent opportunity with a competitive salary and benefits package. If you are a motivated and organized individual looking for a new challenge, please apply today.


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