Customer Service Operations Coordinator

2 days ago


Luton, Luton, United Kingdom TUI Full time

About the Opportunity

This exciting role at TUI offers a unique blend of customer service, problem-solving, and team collaboration. As a Customer Service Operations Coordinator, you will be working from our Luton office, providing support to customers via calls and emails, centered around on-the-day disruption.

Your Key Responsibilities

  • Handling shift-based roles with a mix of days, nights, weekends, and bank holidays, ensuring accurate customer information is logged where necessary.
  • Supporting initial incident response for the company, collaborating with various stakeholders across Airline, Retail, and Destination Teams.
  • Solving issues on the spot wherever possible, with clear empowerment levels to do so.
  • Managing multiple systems to ensure efficient customer data logging.

About You

To succeed in this role, you will need a natural flair for delivering exceptional customer service, a continuous improvement mindset, and the ability to multitask and prioritize effectively. You should also have a good eye for detail, be confident using multiple systems, and be able to work independently.

About Our Offer

  • A competitive salary of £25,000 - £30,000 per annum, depending on experience.
  • Fantastic holiday benefits, including discounts and special offers.
  • Health and Wellbeing support in five key areas – Financial, Health, Social, Community, and Career.
  • Discretionary Bonus Scheme.
  • Excellent rates with foreign exchange.
  • Pension scheme and life assurance.

TUI values diversity and inclusion, welcoming candidates who can bring their unique perspectives and experiences to the table. If you are passionate about delivering exceptional customer service and want to be part of a dynamic team, apply now.


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