Service Coordinator
4 weeks ago
Job Overview
As a Service Coordinator, you will be working closely with Sales, Service Engineers, and Logistics to ensure a smooth operation for clients. This role requires strong administration and diary management skills, as well as the ability to prioritize and manage a varied workload.
Key Responsibilities
- First point of contact for contract renewals and amendments
- Communicate with engineers and customers to plan maintenance visits 2 to 3 weeks in advance
- Use CRM to see the upcoming work and book appointments, planned visits with priorities and all outstanding workload for the coming weeks
- Manage incoming technical enquiries from customers and allocate engineer for resolution
- Re-plan workload as required to provide timely response and resolution to instrument breakdowns through organization of engineering resource and management of purchase orders
- Run analysis to identify the spare part requirements for upcoming work, compare to available stock and ensure stock levels are appropriately maintained
- Be fully compliant with CRM requirements, ensuring complete accurate records are maintained
Requirements
- Previous coordinator/scheduling experience essential
- Skilled in co-ordinating and prioritising engineers work load
- Strong administration and diary management
- Take ownership of work and keep on top of varied workloads
- Excellent time management and multitasking skills
- Methodical and accurate, works with precision
Crisp Recruitment Ltd is a local recruitment consultancy based in Hatfield. We are working on behalf of our client to find suitable candidates for this opportunity.
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