Product Support Specialist

3 hours ago

Knutsford, Cheshire East, United Kingdom 83zero Full time
Job Opportunity

We are seeking a highly skilled and motivated individual to join our team as a Product and Technical Support Specialist.

About the Role

This is an exciting opportunity to participate in the fast-growing cybersecurity market, utilizing your strong problem-solving and communication skills to deliver exceptional customer experiences and drive business growth.

As a Product and Technical Support Specialist, you will work closely with our technical product specialist team to provide top-notch support to our customers.

Key Responsibilities

  • Collaborate with software developers to understand product features and provide insights into customer usage.
  • Investigate bug reports, reproduce, diagnose, and fix issues to ensure seamless customer experiences.
  • Liaise with technical product managers to prioritize software development work and champion customer perspectives.
  • Engage with customers through modern enterprise video communications to ensure they make the most of our software.

Requirements

  • A degree in Computer Science, Science, or Mathematics.
  • Excellent communication and problem-solving skills.
  • Passion for technology and ability to learn quickly.
  • Customer-centric approach with a positive, can-do attitude.

What We Offer

  • Competitive salary and benefits package.
  • Opportunities for continuous personal development and growth.
  • Collaborative and dynamic work environment.
  • Recognition and rewards for outstanding performance.

Ready to Apply?

If you're a motivated and talented individual looking to make a meaningful impact in the cybersecurity industry, we encourage you to apply for this exciting opportunity.

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