Product and Technical Support Specialist
2 months ago
**About the Role**
We are seeking a highly skilled and motivated Technical Product Specialist to join our team at 83zero. As a key member of our technical support team, you will play a critical role in helping our customers deploy and use our cybersecurity products in various environments.
**Key Responsibilities**
- Collaborate with our software developers to understand product features and to pass on insights into how they are used by our customers in the real world.
- Investigate bug reports by attempting to reproduce, diagnose, and, where relevant, fix issues that people run into.
- Liaise with technical product managers to help prioritize software development work, championing the customer's perspective.
- Work with our client's technical product specialist team to provide expert support to customers.
**Requirements**
- A degree in either Computer Science, Science, or Mathematics.
- Excellent communication and problem-solving skills.
- A passion for technology and a fast learner able to absorb information about a very broad range of technical topics.
- Customer service skills and a positive, can-do outlook.
**What We Offer**
- A competitive salary and benefits package.
- Opportunities for continuous personal development and growth.
- A dynamic and supportive team environment.
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