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Technical Product Specialist

2 months ago

Knutsford, Cheshire East, United Kingdom 83zero Full time

About 83zero

83zero is a leading provider of innovative cybersecurity solutions, dedicated to helping businesses protect themselves against the ever-evolving threat landscape.

Job Summary

We are seeking a highly skilled Graduate Technical Product Specialist to join our team. As a key member of our technical support team, you will be responsible for working closely with customers to deploy our products in various environments, providing expert guidance and support to ensure seamless adoption.

Key Responsibilities

  • Collaborate with customers to understand their technical needs and provide tailored solutions to meet their requirements.
  • Work closely with our software development team to identify and prioritize product enhancements, ensuring that our solutions meet the evolving needs of our customers.
  • Investigate and resolve technical issues, providing timely and effective support to customers.
  • Develop and maintain strong relationships with customers, understanding their business goals and objectives.
  • Stay up-to-date with industry trends and emerging technologies, applying this knowledge to improve our products and services.

Requirements

  • Strong technical background, with a degree in Computer Science, Science, or Mathematics.
  • Excellent communication and problem-solving skills, with the ability to adapt to a fast-paced environment.
  • Passion for technology and a willingness to learn and grow with our company.
  • Customer-focused mindset, with a strong commitment to delivering exceptional service.

What We Offer

  • A competitive salary and benefits package, including share options and a pension scheme.
  • Ongoing training and development opportunities, to help you grow and succeed in your career.
  • A dynamic and supportive work environment, with a team of experienced professionals who are passionate about cybersecurity.
  • The chance to work on cutting-edge projects, making a real impact on the business and the industry.