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Technical Product Development Specialist

2 months ago

Knutsford, Cheshire East, United Kingdom 83zero Full time

About 83zero

83zero is a leading provider of cybersecurity solutions, dedicated to helping businesses protect themselves against the ever-evolving threat landscape.

Job Summary

We are seeking a highly skilled Graduate Technical Product Specialist to join our team. As a key member of our technical support team, you will be responsible for working closely with customers to deploy our products in various environments, providing expert guidance and support to ensure they get the most out of our software.

Key Responsibilities

  • Collaborate with customers to understand their needs and provide tailored solutions to meet their requirements.
  • Work closely with our software development team to identify and prioritize product features and enhancements.
  • Investigate and resolve technical issues reported by customers, providing timely and effective solutions.
  • Develop and maintain strong relationships with customers, providing exceptional customer service and support.
  • Contribute to the development of our product roadmap, providing insights and recommendations based on customer feedback and market trends.

Requirements

  • Strong technical background, with a degree in Computer Science, Science, or Mathematics.
  • Excellent communication and problem-solving skills, with the ability to adapt to a fast-paced and dynamic environment.
  • Passion for technology and a willingness to continuously learn and develop new skills.
  • Strong customer service skills, with the ability to provide exceptional support and guidance to customers.

What We Offer

  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.
  • The chance to work with a leading provider of cybersecurity solutions.

How to Apply

If you are a motivated and talented individual with a passion for technology and customer service, we encourage you to apply for this exciting opportunity.