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IT Support Specialist

2 months ago


Knutsford, Cheshire East, United Kingdom Robert Walters Full time
Job Description

Company Overview

Robert Walters is a leading global recruitment firm that connects talented professionals with top companies. As a valued member of our team, you will have the opportunity to work with a diverse range of clients and contribute to the success of our business.

Job Summary

We are seeking an experienced IT Support Specialist to join our team. As an IT Support Specialist, you will play a critical role in providing technical support to our clients and internal teams. Your primary responsibilities will include:

  • Providing technical assistance to clients and internal teams via phone, email, and in-person support
  • Resolving technical issues related to hardware, software, and network connectivity
  • Configuring and troubleshooting computer systems, printers, and other equipment
  • Assisting with the deployment of new technology and software
  • Collaborating with internal teams to resolve technical issues and improve overall system performance

Key Responsibilities

As an IT Support Specialist, you will be responsible for:

  • Providing exceptional customer service and technical support to clients and internal teams
  • Identifying and resolving technical issues in a timely and efficient manner
  • Collaborating with internal teams to develop and implement technical solutions
  • Staying up-to-date with the latest technology trends and advancements
  • Participating in on-call rotations to provide 24/7 technical support

Requirements

To be successful in this role, you will need:

  • At least 2 years of experience in IT support or a related field
  • Strong technical knowledge of hardware, software, and network connectivity
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks
  • Strong attention to detail and ability to maintain confidentiality

What We Offer

As an IT Support Specialist at Robert Walters, you will have the opportunity to work with a dynamic team of professionals and contribute to the success of our business. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.