Front Office Manager
5 days ago
We are seeking a highly skilled and experienced Front Office Manager to lead our Front Office team at Mercure Walton Hall Hotel. As a Front Office Manager, you will be responsible for overseeing the entire Front Office operation, ensuring high standards are maintained, and driving excellence in guest satisfaction.
Key Responsibilities- Guest Satisfaction: Evaluate levels of guest satisfaction and monitor trends, with a focus on continuous improvement.
- Team Leadership: Monitor the appearance, standards, and performance of the Front Office Team Members, with an emphasis on training and teamwork.
- Revenue Growth: Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities.
- Staff Management: Manage staff performance issues in compliance with company policies and procedures, and recruit, manage, train, and develop the Front Office team.
- Leadership Skills: Excellent leadership, interpersonal, and communication skills.
- Commercial Awareness: High level of commercial awareness and sales capabilities.
- Hotel Experience: Branded hotel experience, with rooms and F&B experience.
- Technical Skills: Familiar with Property Management Systems On Q.
Mercure Walton Hall Hotel is a leading hotel operator in the UK and Ireland, with a strong focus on delivering exceptional guest experiences. We offer excellent opportunities for career growth and development within our Group Brand Portfolio.
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