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Reception Manager

2 months ago


Nuneaton, Warwickshire, United Kingdom Elite Venue Selection Full time

Job Summary:

We are seeking a highly organized and customer-focused Reception Manager to join our team at Elite Venue Selection. As a key member of our front office team, you will be responsible for providing exceptional service to our guests and ensuring a smooth and efficient check-in and check-out process.

Main Responsibilities:

  • Front Office Operations: Manage and supervise the front office team, ensuring that all tasks are completed to a high standard and that guests receive a warm and welcoming experience.
  • Revenue Management: Maximise revenue and minimise loss within the department, ensuring that all monies, floats, and accounts are managed effectively.
  • Team Management: Train and develop the front office team, providing guidance and support to ensure that they are equipped to provide excellent service to our guests.
  • Guest Services: Ensure that all guests receive a high level of service, responding to their needs and resolving any issues in a timely and professional manner.
  • Administrative Tasks: Manage and maintain accurate records, including guest information, room assignments, and other relevant data.

Requirements:

  • Excellent Communication Skills: Possess excellent communication and interpersonal skills, with the ability to work effectively with guests, colleagues, and other stakeholders.
  • Organisational Skills: Be highly organised and able to prioritise tasks effectively, managing multiple responsibilities and deadlines.
  • Customer Service Focus: Demonstrate a strong customer service focus, with a commitment to providing exceptional service to our guests.
  • Technical Skills: Possess basic computer skills and knowledge of front office systems, with the ability to learn and adapt to new technology.

What We Offer:

  • Competitive Salary: A competitive salary and benefits package, including opportunities for career development and growth.
  • Supportive Team Environment: A supportive and collaborative team environment, with opportunities to learn and develop new skills.
  • Opportunities for Advancement: Opportunities for career advancement and professional growth, with a focus on developing the skills and knowledge of our team members.