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Receptionist
1 month ago
At Bupa, we're committed to making health happen for our people. As a Receptionist, you'll play a vital role in delivering exceptional customer service and ensuring the smooth operation of our village reception.
Key Responsibilities:- Provide a warm welcome to visitors, ensuring they sign in and refreshments are offered
- Answer incoming calls, directing them as appropriate and ensuring messages are relayed
- Deal with queries from residents, reporting them as required
- Receive money from residents and their families for sundry items, providing receipts and confirming payments as required
- Ensure the display information board is kept up to date
- Manage incoming and outgoing post, ensuring all correspondence is dealt with promptly and any outstanding items are reported to the Administrator
- Ensure bookings are made and records are updated, such as restaurant bookings, maintenance and transport requests
- Ensure office supplies are maintained and any issues with equipment are reported or call outs are made
- Maintain and update records, such as master copy forms, room status reports and the Village residents list
- Strong communication skills and an excellent telephone manner
- Experience of using a telephone switchboard and being competent using Microsoft Office
- Excellent attention to detail and the ability to manage your own time
- Ability to work well within a team but also on your own initiative
- Experience of working on a reception or in a care home environment would be advantageous
- My Healthcare - Quick, easy access to support, advice, and treatment for a variety of health-related issues
- Annual allowance which can be redeemed against a menu of Bupa healthcare products
- Free meal with every shift
- Holidays - 20 days + Bank Holidays
- Long Service - For every milestone at Bupa, we will reward you with ecards, extra holidays and money
- Interest-free annual travel Loan to enable the purchase of public transport annual season tickets
- Wagestream - Have early access up to 40% of your earned wages within minutes
- We offer a range of Bupa pension plans
- Parental Leave - We have schemes for adoption, birth parents and co-parents
- Menopause Plan - Specifically designed to empower women to seek advice, choose their treatment and take control of their health
- Access to discounts at a wide variety of gyms and fitness facilities across the UK
- We offer a sick pay scheme to our frontline teams, as an addition to statutory sick pay