Duty Manager
5 days ago
Job Summary:
Britannia Hotels is seeking a highly skilled Duty Manager to oversee the smooth operation of our hotel. As a key member of our team, you will be responsible for ensuring the highest standards of customer service and hotel management.
Key Responsibilities:
- Manage the day-to-day operations of the hotel, including front desk, housekeeping, and food and beverage services.
- Assist in the recruitment, training, and development of hotel staff.
- Provide exceptional customer service to guests, responding to their needs and resolving any issues that may arise.
- Collaborate with other departments to ensure seamless communication and efficient hotel operations.
- Monitor and control hotel expenses, ensuring that they are within budget.
- Develop and implement strategies to improve hotel performance and customer satisfaction.
Requirements:
- Proven experience as a Duty Manager or in a similar role in a hotel or hospitality environment.
- Excellent leadership and communication skills, with the ability to motivate and inspire a team.
- Strong problem-solving and analytical skills, with the ability to think critically and make informed decisions.
- Ability to work effectively in a fast-paced environment, prioritizing tasks and managing multiple responsibilities.
- Knowledge of hotel operations, including front desk, housekeeping, and food and beverage services.
What We Offer:
- A competitive salary and benefits package.
- Opportunities for career development and advancement within the company.
- A dynamic and supportive work environment.
- Access to training and development programs to enhance your skills and knowledge.
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