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Duty Manager
2 months ago
Job Summary
We are seeking a highly skilled Duty Manager to join our team at Bosworth Hall, a 17th century hotel located in the UK. As a Duty Manager, you will be responsible for ensuring the smooth operation of the hotel, providing exceptional customer service, and leading a team of staff to deliver an outstanding guest experience.
Key Responsibilities
- Manage the day-to-day operations of the hotel, including front desk, housekeeping, and food and beverage services.
- Lead a team of staff, providing guidance, support, and training to ensure excellent customer service and high standards of quality.
- Monitor and control hotel expenses, ensuring efficient use of resources and minimizing waste.
- Develop and implement strategies to improve guest satisfaction, loyalty, and retention.
- Collaborate with other departments, such as sales and marketing, to promote the hotel and increase revenue.
- Ensure compliance with health and safety regulations, and maintain a safe and secure environment for guests and staff.
Benefits
- An attractive salary and benefits package.
- Career development opportunities throughout the UK.
- Significant staff discount rates when staying at one of our 60 hotels in the UK.
- 50% discount off food and drink if staying at one of our hotels.
- Friends and family hotel stay discounts.
- Reduced membership at our Leisure clubs.
- Free meals on duty (when applicable).
- Employee referral scheme.
- Free Uniform (if applicable to your role).
- Up to 28 days holiday including bank holidays per annum.
- Auto enrolment pension scheme.
