Store Operations Manager

1 week ago

Nuneaton, Warwickshire, United Kingdom Tesco Full time
About the Role
As a Shift Leader at Tesco, you will be responsible for overseeing the store from the shop floor and striving to make things just that little bit better for customers, colleagues, and communities every day. You will work in a fast-paced retail environment, with bags of variety, and take ownership of running duty shifts, coordinating the team to deliver a clean, well-stocked store that exceeds customer expectations.

Key Responsibilities
  • Work in a fast-paced retail environment, with bags of variety
  • Take ownership of running duty shifts, coordinating the team to deliver a clean, well-stocked store that exceeds customer expectations
  • Be there for customers, listening to them and helping to make sure they leave the store with what they came for
  • Look for ways to improve service, including coaching your colleagues and giving feedback to the team
  • Guide and support your colleagues in-store, making sure it stays a safe place to work and shop
  • Maintain a great understanding of how your store is performing, and assist managers in delivering any actions that help improve the running of the store
  • Lead from the front, and set a great example for your colleagues in everything you do

You will be responsible for
  • Coordinating the store team to deliver an easy, fuss-free shopping experience for customers
  • Supporting your colleagues, ensuring they deliver daily priorities and take regular breaks
  • Opening and closing the store, and completing duty cover, ensuring all decisions made are right for everyone's safety
  • Being the go-to person for colleagues in the absence of a manager for day-to-day queries
  • Making sure the store is always clean, tidy, and well-presented
  • Supporting managers to coordinate seasonal, community, and charity events
  • Contributing to a great team atmosphere, that's inclusive of everyone
  • Providing great customer service, by listening to our customers and putting them first in everything you do
  • Keeping the team well-informed and up to speed on any communications, changes, or updates
  • Staying knowledgeable about store performance, and looking for ways to improve and simplify operations
  • Coordinating store improvements, and removing any obstacles that might be getting in the way of great service
  • Following health and safety routines and procedures, and ensuring colleagues do the same
  • Recognising and celebrating colleagues within the team who are providing great service

What's in it for you
As a Shift Leader at Tesco, you will have the opportunity to work in a dynamic and inclusive environment, with a range of benefits and opportunities for development. You will be part of a team that is passionate about delivering great customer service and making a positive impact on the community. You will have the chance to develop your skills and knowledge, and take on new challenges and responsibilities. You will also have access to a range of benefits, including flexible working, training and development opportunities, and a competitive salary and benefits package.

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