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Duty Manager

2 months ago

Nuneaton, Warwickshire, United Kingdom Britannia Hotels Full time

Job Summary:

Britannia Hotels is seeking a highly skilled Duty Manager to oversee the smooth operation of our hotel. As a key member of our team, you will be responsible for ensuring the highest standards of customer service and hotel management.

Key Responsibilities:

  • Manage the day-to-day operations of the hotel, including front desk, housekeeping, and food and beverage services.
  • Assist in the recruitment, training, and development of hotel staff.
  • Provide exceptional customer service to guests, responding to their needs and resolving any issues that may arise.
  • Collaborate with other departments to ensure seamless communication and efficient hotel operations.
  • Monitor and control hotel expenses, ensuring that they are within budget.
  • Develop and implement strategies to improve hotel performance and customer satisfaction.

Requirements:

  • Proven experience as a Duty Manager or in a similar role in a hotel or hospitality environment.
  • Excellent leadership and communication skills, with the ability to motivate and inspire a team.
  • Strong problem-solving and analytical skills, with the ability to think critically and make informed decisions.
  • Ability to work effectively in a fast-paced environment, prioritizing tasks and managing multiple responsibilities.
  • Knowledge of hotel operations, including front desk, housekeeping, and food and beverage services.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for career development and advancement within the company.
  • A dynamic and supportive work environment.
  • Access to training and development programs to enhance your skills and knowledge.