Appointments Coordinator

4 days ago


Belfast, United Kingdom REED Specialist Recruitment Full time
About the Role

We are seeking a highly organized and detail-oriented Appointments Advisor to join our team at REED Specialist Recruitment. As an Appointments Advisor, you will play a crucial role in ensuring the smooth and efficient transition of patients through our organization.

Key Responsibilities
  • Accurate record keeping of all interactions to maximize value from patient enquiries
  • Efficient and effective response to all enquiries via telephone and email, displaying empathy and working to resolve patient queries
  • Following up on enquiries by phone and email
  • Proactively following the Patients' Pathway to ensure Consultations, Investigations, Procedures and Reviews are all booked accordingly
  • Processing and booking all referrals within appropriate time frames
  • Scheduling of surgical procedures within specific time scales
  • Ensuring that all patient treatment records are accurate and up to date
  • Liaising with colleagues across a variety of teams
Requirements
  • 5 GCSE grades A-C including Maths and English or equivalent
  • 6-12 month's customer service experience
  • Excellent IT skills with proven experience in Microsoft packages
  • Demonstrable ability to prioritize work, meet deadlines and work calmly under pressure
  • Understanding of the Data Protection Act and importance of confidentiality
  • Ability to multi-task, and work to deadlines
  • The ability to communicate effectively with a wide and varied range of people
What We Offer

We offer a competitive salary and a dynamic work environment. If you are a motivated and organized individual with excellent communication skills, we encourage you to apply for this exciting opportunity.



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