Product Support Manager

1 month ago

Harlow, Essex, United Kingdom Arrow Electronics, Inc. Full time
Product Support Manager Job Description

Arrow Electronics, Inc. is seeking a highly motivated and organized Product Support Manager to join our EMEA team. As a Product Support Manager, you will be responsible for providing exceptional customer service, resolving technical issues, and driving process improvements.

Key Responsibilities:
  • Work on daily Quote Line Requests and notifications
  • Provide quote information to sales in order to win business and improve productivity
  • Support Sales on big contract negotiations
  • Support Continuous Process Improvement internally and with suppliers
  • Quote maintenance
  • Quote follow up activities via our sales organization
  • Margin enhancement activities:
  • First level of technical support for all products
  • Supplier marketing activities for smaller and medium suppliers
  • Prepare and execute product strategies with key interfaces (Weekly branch update...)
  • Force excellent relationships with suppliers, sales and end customers
  • Negotiate Frame agreements & Package deals together with the PAM
  • Support his/her manager in QBR preparation (generation of reports etc)
  • Collect and share tools and best practices
  • Close collaboration with Marketing & Asset Team
Requirements:
  • You must have a legal right to work in the country where the position is located.
  • You have obtained or will obtain a Bachelor's or Master's degree in Business administration / marketing related studies in 2024 or not more than 2 years ago.
  • Business fluency in English (oral & written).
  • Good understanding of commercial business strategies
  • Excellent communication skills both written and verbal, be able to interact proactively with the team, suppliers, our sales organization and other relevant teams.
  • Highly organized and desire to support our sales team to grow the business and improve our profitability.
  • Keen to support and drive process improvements.
  • Excellent service mindset
  • Be a team player.
  • You must be flexible and have geographical mobility.
  • Creative, outside-the-box thinker who brings something new to the table and is not afraid to share those ideas.
What We Offer:
  • A competitive salary, holiday entitlement and company benefits according to local standards
  • A permanent working contract
  • A mix of professional and soft skills trainings
  • Pre and post work to embed learnings
  • Workshop sessions and opportunity to build relationships both locally and across EMEA organization, with Arrow's business experts, suppliers and customers
  • Group projects to work on business solutions with other program members from multiple countries, cultures, and functions
  • Support and career guidance from a mentor
  • Wide range of career development opportunities
  • Access to LinkedIn Learning

To apply, please submit a copy of your higher bachelor's or master's degree certificate together with your CV and a letter of motivation (both in English) providing responses to the following questions:

  • What motivates you to join Arrow & our graduate program?
  • What personal qualities will you bring to the job position?

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