Product Support Manager

2 months ago

Harlow, Essex, United Kingdom Arrow Electronics, Inc. Full time
Job Description

Arrow Electronics, Inc. is seeking a highly motivated and organized Product Support Manager to join our team. As a Product Support Manager, you will be responsible for providing exceptional customer service and support to our customers.

Key Responsibilities:
  • Provide timely and effective support to customers through various channels, including phone, email, and in-person interactions.
  • Respond to customer inquiries and resolve issues in a professional and courteous manner.
  • Collaborate with cross-functional teams, including sales, marketing, and product development, to ensure seamless customer experience.
  • Develop and maintain knowledge of our products and services to provide accurate and up-to-date information to customers.
  • Identify and report customer feedback and concerns to improve product and service offerings.
  • Work closely with suppliers to resolve issues and improve product quality.
  • Develop and implement process improvements to increase efficiency and productivity.
  • Participate in training and development programs to enhance skills and knowledge.
Requirements:
  • Bachelor's or Master's degree in Business Administration, Marketing, or related field.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.
  • Strong analytical and problem-solving skills.
  • Proficiency in Microsoft Office and other software applications.
  • Ability to work independently and as part of a team.
What We Offer:
  • A competitive salary and benefits package.
  • A comprehensive training program to enhance skills and knowledge.
  • A collaborative and dynamic work environment.
  • Opportunities for career growth and advancement.

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