Product Support Manager
1 month ago
Arrow Electronics, Inc. is seeking a highly motivated and organized Product Support Manager to join our EMEA Graduate Program. As a key member of our team, you will be responsible for providing exceptional support to our customers, sales team, and suppliers.
Key Responsibilities:- Work on daily Quote Line Requests and notifications
- Provide quote information to sales in order to win business and improve productivity
- Support Sales on big contract negotiations
- Support Continuous Process Improvement internally and with suppliers
- Quote maintenance
- Quote follow up activities via our sales organization
- Margin enhancement activities
- First level of technical support for all products
- Supplier marketing activities for smaller and medium suppliers
- Prepare and execute product strategies with key interfaces
- Force excellent relationships with suppliers, sales and end customers
- Negotiate Frame agreements & Package deals together with the PAM
- Support his/her manager in QBR preparation
- Collect and share tools and best practices
- Closed collaboration with Marketing & Asset Team
- You must have a legal right to work in the country where the position is located.
- You have obtained or will obtain a Bachelor's or Master's degree in Business administration / marketing related studies in 2024 or not more than 2 years ago.
- Business fluency in English (oral & written).
- Good understanding of commercial business strategies
- Excellent communication skills both written and verbal, be able to interact proactively with the team, suppliers, our sales organization and other relevant teams.
- Highly organized and desire to support our sales team to grow the business and improve our profitability.
- Keen to support and drive process improvements.
- Excellent service mindset
- Be a team player.
- You must be flexible and have geographical mobility.
- Creative, outside-the-box thinker who brings something new to the table and is not afraid to share those ideas.
- A competitive salary, holiday entitlement and company benefits according to local standards
- A permanent working contract
- A mix of professional and soft skills trainings
- Pre and post work to embed learnings
- Workshop sessions and opportunity to build relationships both locally and across EMEA organization, with Arrow's business experts, suppliers and customers
- Group projects to work on business solutions with other program members from multiple countries, cultures, and functions
- Support and career guidance from a mentor
- Wide range of career development opportunities
- Access to LinkedIn Learning
To apply, please submit a copy of your higher bachelor's or master's degree certificate together with your CV and a letter of motivation (both in English) providing responses to the following questions:
- What motivates you to join Arrow & our graduate program?
- What personal qualities will you bring to the job position?
Please note that only applications submitted through our official channels will be considered.
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