Student Support and Wellbeing Manager

1 week ago

London, Greater London, United Kingdom William College Full time
Student Support and Wellbeing Manager

At William College, we are seeking a highly skilled and dedicated Student Support and Wellbeing Manager to join our team. This is a key role that will play a crucial part in ensuring that our students receive the necessary support to succeed academically, emotionally, and socially.

The successful candidate will provide strategic and operational leadership to the Advice and Wellbeing teams, ensuring that student support services, policies, and practices are student-centred and promote a positive college environment.

The focus of this position will be to oversee the student support and wellbeing service team, including the appropriate escalation for complex student casework, to act as a lead staff member for student critical incident responses and triage.

The Student Support and Wellbeing Manager will be a key figure in promoting a holistic approach to student life, helping to foster resilience, growth, and success during their time at William College.

Key Responsibilities:
  • Lead the student support and wellbeing service team in delivering excellent, innovative, and student-centred support services.
  • Provide effective leadership and management for the student support and wellbeing team.
  • Act as a source of expertise for the college on matters related to student support and wellbeing services.
  • Travel to different campuses for partnership approval events, induction, and training purposes.
  • Lead existing partner operational meetings, representing the SSW team.
  • Oversee all student inquiry procedures and ensure the SSW staff provides high-quality responses.
  • Personally manage exceptional inquiries as needed.
  • Provide comprehensive support and guidance to students, addressing their academic, personal, and emotional needs.
  • Demonstrate understanding and adherence to all procedures and legislation regarding confidentiality and information disclosure, ensuring the SSW staff is knowledgeable and compliant.
  • Carry out tasks assigned by directors/senior academics when required.
  • Approve holiday and flexitime requests to ensure office coverage and meet demands during peak times.
  • Team training, induction, payroll, RTW, interventions.
  • Conduct performance and development reviews for the SSW staff.
  • Be flexible with time as some of our campuses may offer weekend/evening courses.
Requirements:
  • At least a Bachelor's degree.
  • Proven working knowledge in Higher Education and understanding of the needs of students covering a wide range of disabilities, mental health, SpLD, and counselling, with knowledge of current disability legislation, funding, and policy implementation.
  • A minimum 2 years' experience working as a student service manager or in a similar role in Higher Education is essential.
  • Knowledge of counselling techniques, mental health issues, and crisis intervention strategies.
Benefits:
  • Annual leave (5.6 weeks) + bank holidays.
  • Workplace pension scheme.
  • Statutory Sick Pay.
  • Statutory maternity/paternity pays.
  • Career development opportunities.
  • Training and self-development opportunities.
  • Gym membership discounts.
  • Retail discount schemes.
  • Cinema discounts.
  • Grocery discounts.
  • Cycle to work.
  • Investing and savings opportunities.
  • Financial wellbeing – personal debt advise.
  • Financial wellbeing education.
  • My Mind Pal (mental fitness).

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