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Reception Team Member

1 month ago

London, Greater London, United Kingdom IBIS Full time

Job Title: Reception Team Member

About the Role:

We are seeking a highly skilled and enthusiastic Reception Team Member to join our team at Ibis Canning Town. As the first point of contact for our guests, you will be responsible for providing a warm and welcoming experience, ensuring that every guest feels valued and cared for.

Key Responsibilities:

  • Extend a warm welcome to our guests, putting their well-being at the heart of everything you do.
  • Be present and visible in the lobby, contributing to guests' sense of well-being and loyalty.
  • Give priority to guest relations, while taking care to respect administrative procedures.
  • Anticipate guests' needs and take them into consideration.
  • Handle guests' requests for information and provide answers, putting them in contact with the appropriate people.

Requirements:

  • Prior experience working with Opera Cloud or a related system is preferable but not mandatory.
  • Fluency in English.
  • Customer Service.
  • Positive problem-solving approach.
  • Time-Keeping.
  • Organised.

Why Work with Us:

  • Innovative Environment: Be part of a forward-thinking organization where your ideas matter.
  • Opportunity to grow in the company.
  • Career Growth: We invest in our people and offer opportunities for professional development.
  • Supportive Team: Work with a group of dedicated and passionate professionals.
  • Competitive Compensation: We offer a comprehensive salary and benefits package.
  • Free Bonus Break – 3 free weekends to spend in Accor hotel in the UK – (up to availability).
  • Discount for you and your friends & family in all Accor Hotel worldwide.