Field Service Operations Manager

4 weeks ago


Leeds, Leeds, United Kingdom Mercury Hampton Ltd Full time

Mercury Hampton Ltd is seeking a dedicated Field Service Operations Manager to oversee our on-site service operations. This role is pivotal in ensuring safety, quality, and commercial success while providing exceptional service to our clients.

Key Responsibilities:

  • Supervise the on-site service team and subcontractors in the overhaul and repair of Reciprocating Compressors.
  • Monitor performance of Field Service technicians, ensuring scope of work is met and customer expectations are managed effectively.
  • Compile dimensional and service reports for office submission.
  • Promote a positive Health & Safety environment throughout all operations.
  • Collaborate with sales and customers to define and qualify work scopes.
  • Conduct site visits to assess work scope and requirements for accurate quotations.
  • Ensure timely progression of projects through vendor visits and inspections.

Requirements:

  1. Experience: Minimum 5 years in maintenance of rotating equipment, with at least 2 years in a supervisory role.
  2. Education: HNC in engineering or equivalent vocational qualification.
  3. Skills: Strong technical ability in mechanical systems; experience with reciprocating compressors is beneficial.
  4. Industry Knowledge: Experience in Oil and Gas or other heavily regulated industries preferred.
  5. Communication: Excellent verbal and written skills; ability to build relationships within a small team.
  6. Technical Proficiency: Fluent in MS Office, especially Word and Excel.
  7. Flexibility: Willingness to work on-call, travel up to 80% both within the UK and offshore, and obtain offshore certification.

Competitive Salary Benefits Package:

We offer a competitive salary of GBP50,000 along with opportunities for professional growth in a dynamic work environment. If you are passionate about delivering high-quality service, we want to hear from you



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