Field Service Operations Manager

3 days ago


Leeds, Leeds, United Kingdom Hoerbiger Full time

About the Role

Hoerbiger UK is seeking a skilled Field Service Supervisor to lead our on-site service team, ensuring safety, quality, and commercial success while solving complex mechanical and process-related issues.

Key Responsibilities

  • Lead the on-site service team, including subcontractors, ensuring all overhaul and repair work is completed safely and efficiently.
  • Promote a positive Health & Safety culture and ensure all safety requirements are met throughout the service process.
  • Oversee the performance of Field Service technicians, ensuring compliance with the scope of work and managing customer expectations.
  • Collaborate with sales teams and customers to review projects and assist in defining and qualifying the work scope.
  • Conduct site visits to establish work scopes, spare parts, and tooling requirements, enabling accurate quotations for customers.
  • Obtain necessary inspection and customer sign-offs, monitor final reporting, and ensure adherence to QA standards.
  • Compile dimensional reports and service reports during and after site interventions for submission to the office.
  • Support the preparation and planning of service activities to ensure smooth and timely execution.

Required Qualifications and Experience

  • Minimum of 5 years' experience with maintenance of rotating equipment, including at least 2 years in a supervisory role.
  • HNC in an engineering discipline or equivalent vocational qualification.
  • Strong technical expertise in mechanical systems, with a preference for reciprocating compressor experience.
  • Experience working in the Oil and Gas sector or similarly heavily regulated industries.
  • Excellent verbal and written communication skills, with the ability to interact and develop relationships within a small team.
  • Fluent in the use of MS-Office products, particularly Word and Excel.
  • Safety Qualification and a commitment to maintaining a safe working environment.
  • Willingness to work on a flexible schedule, including being on-call and responding at short notice.
  • Dynamic, passionate, and team-oriented, with a strong teamwork mentality.
  • Full, clean UK driving license.
  • Ability to travel 70-80% of the time, with a willingness to obtain offshore certification and work offshore and overseas.


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