Field Service Operations Director
1 week ago
Futures is seeking a highly skilled and experienced Field Service Operations Director to join our team. As a key member of our management structure, you will be responsible for overseeing the performance of 35 service engineers through three supervisors.
This role offers a unique opportunity to take strategic ownership of our field service operations, driving business growth and excellence in customer satisfaction.
Job Description- To manage the performance of the UK service department, setting goals and targets that align with company objectives.
- To coach, mentor, and motivate supervisory staff and their teams, ensuring they have the necessary skills and knowledge to excel in their roles.
- To be responsible for budgeting and forecasting, working closely with senior management to ensure accurate financial planning.
- To develop and implement strategic plans that drive business growth and improvement.
- To maintain strong relationships with customers, visiting sites when necessary to address any concerns or issues.
- To lead the recruitment process for new team members, identifying top talent and ensuring a smooth onboarding experience.
- A minimum of five years' experience as a Service Manager, with a proven track record of success in a similar role.
- Strong mechanical engineering knowledge and a high level of commercial awareness.
- Excellent PC skills, including proficiency in Microsoft Office packages.
- Experience with ERP/MRP systems and ability to analyze data to inform business decisions.
- Proven budget preparation and forecasting skills, with the ability to present financial information to stakeholders.
- Strong organizational skills, with the ability to prioritize tasks and manage multiple projects simultaneously.
Futures offers a competitive salary of £60,000 - £80,000 per annum, depending on experience, plus a range of benefits including health insurance, pension scheme, and opportunities for professional development.
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