Field Service Operations Director

1 week ago


Leeds, Leeds, United Kingdom Futures Full time

Futures is seeking a highly skilled and experienced Field Service Operations Director to join our team. As a key member of our management structure, you will be responsible for overseeing the performance of 35 service engineers through three supervisors.

This role offers a unique opportunity to take strategic ownership of our field service operations, driving business growth and excellence in customer satisfaction.

Job Description
  • To manage the performance of the UK service department, setting goals and targets that align with company objectives.
  • To coach, mentor, and motivate supervisory staff and their teams, ensuring they have the necessary skills and knowledge to excel in their roles.
  • To be responsible for budgeting and forecasting, working closely with senior management to ensure accurate financial planning.
  • To develop and implement strategic plans that drive business growth and improvement.
  • To maintain strong relationships with customers, visiting sites when necessary to address any concerns or issues.
  • To lead the recruitment process for new team members, identifying top talent and ensuring a smooth onboarding experience.
Requirements
  • A minimum of five years' experience as a Service Manager, with a proven track record of success in a similar role.
  • Strong mechanical engineering knowledge and a high level of commercial awareness.
  • Excellent PC skills, including proficiency in Microsoft Office packages.
  • Experience with ERP/MRP systems and ability to analyze data to inform business decisions.
  • Proven budget preparation and forecasting skills, with the ability to present financial information to stakeholders.
  • Strong organizational skills, with the ability to prioritize tasks and manage multiple projects simultaneously.
Benefits

Futures offers a competitive salary of £60,000 - £80,000 per annum, depending on experience, plus a range of benefits including health insurance, pension scheme, and opportunities for professional development.


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