Service Improvement Manager
1 month ago
Job Overview
The Transformation and Improvement team at Betsi Cadwaladr University Health Board is seeking a highly motivated individual with excellent organisational, interpersonal and communications skills to undertake the role of Service Improvement Manager. The successful candidate will be an enthusiastic, determined individual with excellent communication skills who is experienced in delivering improvement initiatives and is passionate about improving quality of care.
The post-holder will work closely with different clinical and non-clinical teams to support the improvement agenda. Applicants will have significant experience in the use of a variety of IT systems and be able to analyse and present complex data and write reports.
Main Duties of the Job
- The post holder will, in conjunction with the Head of Improvement, be responsible for co-coordinating the management of Improvement Programmes of work and to monitor and report on progress against performance indicators.
- The post holder will act as both educator and change agent and is required to develop the team to deliver service improvements. The post holder is expected to be central to the delivery of a BCU wide training programme in Improvement Methodology.
- The post holder will be required to identify opportunities for improvement from evidence-based need assessment, and through evidence of change and medical advances published through a variety of sources.
- The post holder is required to work with Divisional board members, clinical teams, patients and carers, and members of the wider health economy to priorities service improvement work, enabling service re-design to be tested prior to full implementation. The post holder is expected to provide expert advice on service re-design, improvement methodology, and change management and work with workforce re-design staff to align service and workforce re-design for the benefits of patients.
Working for Our Organisation
Betsi Cadwaladr University Health Board is a large health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000 across North Wales. We are committed to promoting equality and diversity, and are proud to welcome applicants under the "Disability Confident Employer" scheme.
We offer a supportive and inclusive work environment, with engaged leadership at all levels. If you are passionate about improving quality of care and have the skills and experience to make a real difference, we encourage you to apply for this exciting opportunity.
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