Debt Recovery Specialist
5 days ago
Liberata is seeking an experienced Debt Recovery Specialist to join our Collections & Recovery Team in Bromley. This role involves managing a diary of debts, progressing recovery cycles, and dealing with debtors via post, email, and telephone.
Key Responsibilities:
- Manage a diary of debts or recommendations for pro-active recovery on a variety of debts including Social Care Debts, Business Improvement District, Temporary Accommodation, and Trade Waste debts.
- Ensure all debts are progressed through their respective recovery cycles promptly.
- Deal with correspondence from debtors and/or third parties via post, email, and telephone, including vulnerable clients and their representatives.
- Making proactive telephone calls regarding the payment and recovery of debts, including taking payments through Paye.net and setting up Direct Debits using the system.
- Trace missing debtors via tracing agency, ThreeSixty, or other available systems.
- Make appropriate referrals to the Debt Collector, review returns from the Debt Collector, and complete County Court Claims if necessary.
- Making recommendations and preparation of write-offs.
- Record all recovery actions on the appropriate IT system, e.g., Aspien Debt Management, Orchard MRI, Oracle Fusion Financial System.
- Ensure that all work processed complies with SLAs, regulatory, and audit requirements to support our service delivery to our clients.
Payscale: £38,000 - £42,000 per annum.
Requirements:
- Experience of debt recovery and/or credit control.
- Able to write and speak English fluently.
- Good IT skills, especially a working knowledge of Microsoft Word, Outlook, and Excel.
- Strong telephony skills - able to communicate clearly and effectively with debtors, especially those who are deemed vulnerable.
- Ability to manage yourself in a confident and professional manner at all times.
- Self-motivating, experience of working to agreed targets by prioritizing and planning.
- Able to produce high-quality and accurate documentation with attention to detail.
- Flexible and adaptable in a changing environment.
- Be an active member of the team and able to assist other team members when required.
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