Debt Recovery Specialist

5 days ago


Beckenham, Greater London, United Kingdom Liberata Full time
Job Summary:
Liberata is seeking an experienced Debt Recovery Specialist to join our Collections & Recovery Team in Bromley. This role involves managing a diary of debts, progressing recovery cycles, and dealing with debtors via post, email, and telephone.

Key Responsibilities:
  1. Manage a diary of debts or recommendations for pro-active recovery on a variety of debts including Social Care Debts, Business Improvement District, Temporary Accommodation, and Trade Waste debts.
  2. Ensure all debts are progressed through their respective recovery cycles promptly.
  3. Deal with correspondence from debtors and/or third parties via post, email, and telephone, including vulnerable clients and their representatives.
  4. Making proactive telephone calls regarding the payment and recovery of debts, including taking payments through Paye.net and setting up Direct Debits using the system.
  5. Trace missing debtors via tracing agency, ThreeSixty, or other available systems.
  6. Make appropriate referrals to the Debt Collector, review returns from the Debt Collector, and complete County Court Claims if necessary.
  7. Making recommendations and preparation of write-offs.
  8. Record all recovery actions on the appropriate IT system, e.g., Aspien Debt Management, Orchard MRI, Oracle Fusion Financial System.
  9. Ensure that all work processed complies with SLAs, regulatory, and audit requirements to support our service delivery to our clients.

Payscale: £38,000 - £42,000 per annum.

Requirements:
  1. Experience of debt recovery and/or credit control.
  2. Able to write and speak English fluently.
  3. Good IT skills, especially a working knowledge of Microsoft Word, Outlook, and Excel.
  4. Strong telephony skills - able to communicate clearly and effectively with debtors, especially those who are deemed vulnerable.
  5. Ability to manage yourself in a confident and professional manner at all times.
  6. Self-motivating, experience of working to agreed targets by prioritizing and planning.
  7. Able to produce high-quality and accurate documentation with attention to detail.
  8. Flexible and adaptable in a changing environment.
  9. Be an active member of the team and able to assist other team members when required.


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