Contact Centre Performance Manager

22 hours ago


StokeonTrent, Stoke-on-Trent, United Kingdom CV-Library Full time

Pertemps is excited to partner with a leading client to find a talented Contact Centre Performance Manager to join their team in Staffordshire.

This exciting opportunity comes with a competitive salary of £31k-£35k + Benefits.

">About the Opportunity

The Contact Centre Performance Manager will play a crucial role in driving performance improvement across the contact centre operation. This will involve creating and maintaining accurate forecasts, monitoring performance, and providing actionable insights to inform strategic decisions.

Key Responsibilities:

  • Develop and maintain robust forecasting models to support data-driven decision-making
  • Collaborate with business stakeholders to identify areas for improvement and develop strategies to address them
  • Provide regular performance updates and insights to inform business-wide decisions

Requirements

  • A minimum of 2 years' experience in forecasting and resource planning within contact centre operations
  • Advanced knowledge of forecasting methodologies and techniques
  • Excellent stakeholder management and communication skills


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