Agile Transformation Specialist

2 weeks ago


Newcastle under Lyme, Staffordshire, United Kingdom Newcastle Under Lyme Borough Council Full time
Contract

Permanent

We are seeking a dynamic and experienced Change Analyst to support the Change Manager by developing and driving forward the delivery, implementation, and management of large-scale Customer Relationship Management (CRM) systems and public-facing applications. Our vision focuses on delivering good jobs, lively communities, and high-quality services. You will have experience of developing new and existing digital solutions (such as digital forms, low code development, Microsoft Power platform) developing and supporting Customer Relationship Management (CRM) systems, website content management systems (CMS), SharePoint intranet, Microsoft 365 and other technologies.

We are looking for a skilled professional to create streamlined digital forms that enable our residents to access our services online, alongside updating and improving the content and functionality of our website and intranet, ensuring it meets the needs and expectations of our residents and users.

This role involves driving the design, delivery, and continuous development of our transformation programme, working together to achieve our ambitious goals. The role is a hybrid position, based at our office for three days a week and the option to work from home for two days on a flexible basis. This position requires an ITIL 3 / 4 Foundation or Intermediate certification, along with experience in a relevant change or digital support function in a large organisation and experience in the use of specialist CRM software.



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