Product Specialist

3 weeks ago

Richmond, Greater London, United Kingdom Allocate Full time

At Allocate, we're on a mission to improve healthcare by enabling a world where patients receive the best and safest care possible. Our connected healthcare operations platform combines software and trusted services to empower organizations with critical data insights across risk, safety, compliance, provider lifecycle, and workforce management.

As a Product Specialist, you'll be responsible for understanding our Workforce Management solution and ensuring the needs of our markets, specifically UK and Europe, are well articulated and well represented within the greater Optima Product Management function.

The role involves close working with multiple Product Managers and all Directors of Product Management to capture customer requirements, identify beneficial new functionality, and offer ideas for new product features. You'll also interact effectively with customers, demonstrating the capability to build positive customer relationships that can translate into requirements for feature development.

Key Responsibilities:

  • Analyse customers, competitors, and broader market trends to inform recommendations for product development
  • Define product feature requirements, user stories, and acceptance criteria
  • Track and report on product roadmap delivery progress
  • Improve the measurement of customer adoption and return on investment
  • Define product roadmap concepts for consideration as part of annual planning process
  • Articulate and escalate any identified risks/issues and the associated impact to the product roadmap, ROI, reputation, or customer experience to the relevant internal stakeholders

Commercial Responsibilities:

  • Contribute to the determination of pricing and profitability of products
  • Support Sales and Professional Services teams with customer engagements

Requirements:

  • Highly organised
  • Driven by outcomes
  • Highly numerate
  • Strong customer engagement skills
  • Strong product/solution knowledge
  • Passionate about collaboration (internal and external)
  • Able to prioritise
  • Experience working in an agile software development approach (ideal)
  • Experience in requirements gathering (ideal)
  • Motivated to learn new skills
  • Is a quick study – able to come up to speed quickly and accurately
  • Comfortable with external engagement (customers, partners)
  • Ability to work autonomously

Benefits:

  • Competitive compensation package
  • Comprehensive benefits package including health, dental, vision, life, disability coverage, a generous retirement savings plan, paid time off, and paid holidays

Allocate is an equal opportunity employer, and our employment decisions are made without regard to race, color, religion, age, gender, national origin, disability, handicap, marital status, or any other status or condition protected by Federal and/or State laws.

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