Senior Administrative Officer
5 days ago
The Senior Administrative Officer will be the senior responsible officer for a unit within the Customer Services Group, motivating the team in uncertain and ever-changing work environments.
Key Responsibilities- Maintaining Effective Relationships: Develop and maintain effective relationships with key internal and external partners and stakeholders.
- Role Modeling: Demonstrate the civil service values and standards of behaviour as a role model to other colleagues.
- Customer Support: Provide advice, guidance and support to customers and corporate stakeholders.
- Incident Management: Responding and referring cases for safeguarding, police or security incidents.
- Communication: Notify relevant parties of accommodation moves.
- Additional Duties: Perform additional duties as required depending on teamwork and emerging priorities.
- Record Keeping: Record keeping on excel and other IT systems.
- Driving Licence
- Conflict Resolution: Confidently handle difficult and challenging situations.
- Work Under Pressure: Work under pressure with minimal supervision, identifying key issues and taking action quickly.
- Interpersonal Skills: Demonstrate sound interpersonal, communication and relationship building skills and thrive working as part of a team to achieve shared goals.
- Flexibility: Flexible and adaptable, able to remain focused under pressure in a fast-paced environment, constantly subject to change.
- Adaptability: Proven ability to adapt to changing priorities and work under pressure.
- Organisational Skills: Good organisational skills, ability to plan and manage time effectively, delivering work accurately and on time.
This role can involve extensive travel, across the region and throughout the UK as required. The nature of the work and training will involve overnight stays, travel plus occasional evening and weekend work. You will need to demonstrate a willingness to travel, not only within your specified region but throughout the UK.
This is a physically demanding operational role that requires candidates to complete personal safety training at level 2. This is a mandatory requirement. Failure to successfully complete the training will preclude an individual from undertaking the role.
You will be required to undertake security clearance for these roles, and it is imperative that you hold a valid passport and be able to provide two proofs of current address and a proof of national insurance document.
At Brook Street, we believe that by harnessing diversity of thought and experience across our company, exceptional things happen. We continually strive for a highly diverse workforce and an inclusive culture where everyone feels valued, listened to and able to discover their personal best.
Brook Street is a Disability Confident Leader, and we have also hold Gold Award status from the Defence Employer Recognition Scheme.
We see the potential in every candidate. Our mission is to help you unlock opportunities that align with your skills and career aspirations. With our extensive network and industry expertise, we are dedicated to guiding you towards your professional goals.
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